Terms of Service
These Terms of Service (“Terms”) govern access to and use of TimeNest (the “Service”), including the website and mobile applications provided by CloudKing Systems. By creating an account or using the Service, you agree to these Terms.
1. The Service
TimeNest is a multi-business appointment scheduling platform. Customers can discover service businesses (clinics, salons, barbers, spas, lounges, consultants, tutors, and others), request appointments, and receive confirmations or alternative times. Businesses can manage services, working hours, staff, appointment requests, and related communications. Features may depend on your role and subscription status.
TimeNest facilitates scheduling and communication. We are not a party to the underlying service agreement between a customer and a business.
2. Accounts and eligibility
- You must provide accurate registration information and keep it up to date.
- You are responsible for safeguarding login credentials and for activity under your account.
- Notify us promptly of unauthorized use at timenest@cloudkingsystems.com.
- We may refuse, suspend, or terminate accounts that violate these Terms or pose a security risk.
- Email verification may be required before full access is granted.
3. Businesses, roles, and your data
- Business owners control their profile, services, hours, staff, and how appointment requests are handled.
- You are responsible for the lawfulness of data you submit (including customer notes and business details).
- You must have any required consent or legal basis to process personal data of third parties in the Service.
- We process personal data as described in our Privacy Policy.
4. Appointments
- Customers submit appointment requests for a preferred date and time.
- Businesses may confirm, propose an alternative time, reject, or cancel according to their own policies.
- You agree to use appointment features in good faith and not to spam requests or abuse the system.
- Outcomes of appointments (including quality of services provided offline) are between customer and business.
5. Acceptable use
You agree not to:
- Use the Service for unlawful, harmful, or fraudulent purposes.
- Attempt to gain unauthorized access to systems, other accounts, or non-public areas of the Service.
- Interfere with or disrupt the Service, or bypass usage limits or security controls.
- Upload malware or content that infringes others’ rights.
- Resell or misuse the Service except as expressly allowed in writing.
- Reverse engineer the Service except where such restriction is prohibited by law.
6. Subscriptions and payment
- Business features may require a paid subscription. Prices, plan limits, grace periods, and billing periods are shown in the app, admin portal, or at purchase.
- Fees are generally non-refundable except where required by law or expressly stated otherwise.
- Failure to pay may result in suspension of appointment-receiving features after any applicable grace period.
- We may change default pricing with reasonable notice for subsequent billing periods.
7. Intellectual property
The Service, including software, design, logos, and documentation, is owned by CloudKing Systems or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for your personal or internal business purposes during your account or subscription term. You retain ownership of data you submit to the Service.
8. Availability and changes
We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features with reasonable notice where practicable. We may enable maintenance mode that temporarily limits mobile app access while the admin portal remains available.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. You are responsible for verifying appointment details and for offline services between users.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDKING SYSTEMS AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR UGX EQUIVALENT), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.
11. Indemnity
You agree to defend and indemnify CloudKing Systems against claims arising from your use of the Service, your business or appointment data, or your violation of these Terms or applicable law.
12. Termination
- You may stop using the Service at any time and may request account deletion as described on our website or Privacy Policy.
- We may suspend or terminate access for breach of these Terms, non-payment, or risk to the Service or others.
- Provisions that by nature should survive (e.g. IP, disclaimers, liability limits) will survive termination.
13. Governing law
These Terms are governed by the laws of Uganda, without regard to conflict-of-law rules. Courts in Uganda shall have exclusive jurisdiction, except where mandatory consumer protections in your country of residence apply.
14. Changes to these Terms
We may update these Terms by posting a revised version and updating the effective date. Continued use after changes become effective constitutes acceptance, except where law requires additional consent.
15. Contact
CloudKing Systems
Email: timenest@cloudkingsystems.com
Phone: +256 76219 2420
Kampala, Uganda